If your deposit has been completed but has not been credited to your account, there are several possible reasons:
1. You forgot to enter the tag for a currency that requires one (such as XRP, EOS, etc.).
2. The transaction on the blockchain has not been completed.
3. If you deposited a currency that is not supported by the platform to a platform address, you can refer to this article: Depositing an Unsupported Currency to a Platform Address.
Before the platform processes your deposit issue, we recommend that you confirm the following:
1. Confirm whether you logged in to your platform account again to obtain the latest address before making the transfer, and whether the transfer amount is greater than the minimum amount specified by the platform.
2. Confirm with the platform from which you withdrew whether the status is completed or credited. If it is neither of these statuses, we recommend contacting that platform.
3. Confirm that the transfer is shown as successful or confirmed on the blockchain.
※After completing the confirmations above, you can contact platform customer support and provide the following information: UID, address, transfer amount, hash (TxID), and a screenshot of the transfer.