If you deposit the wrong currency to a platform address, please note the following:
1. Assets deposited to the wrong address due to user error generally cannot be recovered.
2. To help prevent users from suffering significant asset losses due to operational errors, the platform may assist you in recovering your assets within a certain scope. However, because recovery requires substantial labor, time, and risk control costs, technical personnel may need to perform complex technical operations, such as importing and exporting wallet software. The entire process may take more than one month.
3. Please provide the following information: the situation you encountered, account, incorrectly deposited currency, address, amount, TXID, and a screenshot containing the deposit information.
4. Provide the required information to online customer service. After we confirm your situation, we will ask the relevant personnel to determine whether it meets the recovery requirements. If it does, we will notify you of the miner fee required to recover the deposited assets and ask you to pay it to the platform address. After completing the payment, you will need to contact online customer service.