Q. Why hasn't my withdrawal arrived yet?
A. Withdrawals go through three stages: Withdrawal Request, Blockchain Confirmation, and Receipt on the Platform.
1. If the withdrawal status shows as "Successful": It means the platform has completed the transfer. You can copy the Transaction ID (TXID) and check the progress on the corresponding blockchain explorer.
2. If the blockchain shows "Unconfirmed": Please wait for the blockchain to complete the confirmation.
3. If the blockchain shows "Confirmed" but the funds have not been credited: Please contact the receiving platform for assistance in processing the deposit.
Q. How to check my withdrawal history?
A. Go to the wallet page, open the balance statement, select Withdraw or Withdrawal, and click the withdrawal order you want to check for details.
Q. What are the common reasons for a failed withdrawal?
A. A failed withdrawal could be due to the following reasons:
1. Incorrect address: Please verify that the withdrawal address is correct and complete. Ensure that the cryptocurrency and selected network match.
2. Missing or incorrect Tag/Memo (if applicable): Some assets require a Tag or Memo to be successfully withdrawn. Make sure the relevant information is filled in correctly.
3. Network delays: Blockchain congestion or delays may affect withdrawal times.
4. Other reasons: If the failure is not caused by the above reasons, the funds will be returned to your account after the failure. If the withdrawal has not been processed within 1 hour, please submit a request or contact customer support for assistance.
Q. Do I need to complete KYC verification to withdraw?
A.
1.Users who have not completed KYC verification:
USDT daily withdrawal limit: 20,000
BTC daily withdrawal limit: 1
ETH daily withdrawal limit: 27
TRX daily withdrawal limit: 100,000
2. Users who have completed KYC advanced verification:
USDT daily withdrawal limit: 200,000
BTC daily withdrawal limit: 2
ETH daily withdrawal limit: 27
TRX daily withdrawal limit: 100,000
※If risk control measures are triggered, you may need to complete KYC verification before you can withdraw.
Q. Account security protection in progress
A. For security reasons, when you make certain sensitive changes to your settings, the withdrawal function will be restricted for 24 hours.
Q. What should I do if I enter the wrong withdrawal address?
A.
1. Invalid address: If the address is invalid, the transaction will fail, and the funds will automatically be returned to your platform account.
2. Successfully sent to the wrong address: If the funds were sent to a valid but unintended address, due to the irreversibility of blockchain transactions, the platform cannot assist in recovering the funds.
3. Forgot to include a Tag or Memo (if applicable): If you forgot to include the Tag or Memo, the funds may have been sent correctly, but the receiving platform may not be able to credit them correctly. Please contact the receiving platform for verification and assistance.
Q. What if I withdraw a cryptocurrency that is not supported by the receiving platform?
A. The platform only checks if the address format is correct and does not verify whether the receiving platform supports the cryptocurrency. If the withdrawal is made to an unsupported cryptocurrency, you need to contact the receiving party to resolve the issue.